Returns & Exchanges

At Focal Point Hardware, we want you to be completely satisfied with your premium home fixtures. If your purchase does not meet your expectations, you may return eligible items in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and the specific items you wish to return.

• 2.
  Prepare the Package

  Carefully pack the items in their original manufacturer packaging, ensuring all hardware, instructions, and protective materials are included.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location for secure transport back to our warehouse.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned hardware, we will issue a refund to your original payment method within 5-7 business days.